Refund & Cancellation Policy

1 Overview

This Refund and Cancellation Policy ("Policy") explains when Animaa Infotech may approve a refund or cancellation for digital products and digital services purchased from our website or through our approved payment channels.

Our official domain is animaa.in. For customer care and refund-related communication, please use only wecare@animaa.in or info@animaa.in.

2 No Physical Returns or Damage Claims

Animaa Infotech currently sells digital products only, including but not limited to WordPress plugins, website themes, software licenses, downloadable files, updates, support access, and digital services.

Item	Applicability	Reason
Physical return pickup	Not Applicable	No physical goods are shipped.
Transit damage / damaged parcel	Not Applicable	Products are delivered digitally through download, license, email, or account access.
Exchange / replacement of physical item	Not Applicable	Digital files and license access cannot be physically exchanged.
Return shipping charges	Not Applicable	There is no shipping or courier process for digital products.

3 Digital Product Refund Eligibility

Refund requests for plugins, themes, and other digital products must be raised within 7 calendar days from the date of purchase. Refund approval is subject to verification by Animaa Infotech.

Scenario	Refund Eligible?	Request Window
Duplicate purchase of the same product/license by mistake	Eligible	Within 48 hours
Payment captured but license/download/access not delivered	Eligible	Within 7 days
Confirmed technical issue that prevents basic product usage and cannot be resolved by our support team	Review Required	Within 7 days
Wrong product purchased and license/download has not been accessed	Review Required	Within 24 hours
Change of mind after download, license access, or activation	Not Eligible	—
Product works as described but customer no longer needs it	Not Eligible	—
Compatibility issue caused by third-party, outdated, modified, pirated, or nulled software	Not Eligible	—
Renewal, subscription continuation, or support plan already started	Not Eligible	—

4 Non-Refundable Situations

Refunds will not be issued in the following situations:

• The digital product has been downloaded, license key has been accessed, or product has been activated and it works as described.
• The refund request is made after the allowed refund request window.
• The customer purchased without checking product features, documentation, compatibility, or requirements.
• The issue is caused by third-party plugins, themes, hosting restrictions, custom code, outdated software, or unsupported environments.
• The customer expected custom features that were not listed in the product description or agreed scope.
• The purchase relates to customization work, installation work, consultation, setup, or other services already delivered or started.
• The order appears suspicious, fraudulent, abusive, or linked to chargeback misuse.

5 Custom Digital Services & Project Work

For custom development, theme/plugin customization, setup, integration, consulting, maintenance, or support services, refunds depend on the work stage and the agreement made with the client.

Service Stage	Refund Position
Before work has started	Refund may be considered
After planning, consultation, setup, or development has started	Partial refund may be considered after deducting completed work
After deliverable, setup, access, report, code, or service output has been shared	No refund on completed work
After final approval or usage by client	No refund

Any separate Statement of Work, proposal, invoice, or written agreement will override this general policy for project-based services.

6 Cancellation Policy

6.1 Digital Product Orders

A digital product order can be cancelled only before the license key, download link, product file, or account access has been generated, accessed, activated, or delivered.

6.2 Subscriptions, Renewals & Maintenance

• Cancellation requests can be sent to wecare@animaa.in.
• Cancellation will stop future billing after confirmation.
• Already-started billing periods, renewal periods, maintenance months, or support periods are non-refundable unless required by a separate written agreement.

6.3 Project Engagements

For project engagements, cancellation terms will be based on the accepted proposal, invoice, milestone plan, or written project agreement.

7 How to Request a Refund or Cancellation

To request a refund or cancellation, follow the process below:

8 Refund Processing Timelines

After approval, refunds are usually initiated by Animaa Infotech within 2 business days. The final credit timeline depends on the payment method, payment gateway, bank, card network, or UPI provider.

Payment Method	Estimated Credit Timeline After Initiation
UPI	2–5 business days
Net Banking	3–7 business days
Debit Card / Credit Card	5–10 business days
Wallets	1–3 business days
EMI / Bank-linked methods	As per bank policy

9 Chargebacks & Payment Disputes

Please contact us at wecare@animaa.in before raising a chargeback or payment dispute with your bank. We will review your concern and try to resolve it fairly.

Fraudulent chargebacks, misuse of refund policy, or false claims may result in suspension of license access, account restrictions, and further action as permitted by law.

10 Contact for Refunds & Cancellations