Privacy Policy

1 Who We Are

Animaa Infotech ("we", "us", "our") is an information technology company based in India, providing IT-related services including WordPress plugins, website themes, and custom software development for businesses and individual clients. Our payment gateway is powered by Razorpay Software Private Limited.

Detail	Information
Company Name	Animaa Infotech
Business Type	IT Services & Digital Products
Country	India
Website	animaa.in
Email	info@animaa.in
Payment Gateway	Razorpay Software Private Limited

2 Information We Collect

We collect information when you interact with us, purchase our products, or use our services. The categories of information we collect include:

2.1 Personal Identification Information

• Full name and business name
• Email address and phone number
• Billing address and shipping address
• GST/PAN number (when provided for invoicing)
• Profile information when you create an account

2.2 Payment Information

All payment transactions are securely processed through Razorpay. We do not store your credit/debit card details or net banking credentials. Razorpay processes and stores payment data in compliance with PCI-DSS standards.

• Transaction IDs and payment receipts
• Payment status (success/failure)
• UPI IDs or payment instrument type (not full card details)

2.3 Technical & Usage Data

• IP address, browser type, and operating system
• Pages visited, time spent, and referral sources
• Device identifiers and screen resolution
• Cookies and similar tracking technologies

2.4 Communication Data

• Emails, messages, and support tickets you send us
• Project briefs and requirement documents
• Feedback and reviews you submit

3 How We Use Your Information

We use the information collected for the following purposes:

• Order Processing: To fulfill product purchases (plugins, themes) and project-based service agreements.
• Payment Processing: To initiate and verify transactions via Razorpay payment gateway.
• Account Management: To create and manage your user account and purchase history.
• Communication: To send order confirmations, invoices, delivery notifications, and support responses.
• Customer Support: To respond to queries, complaints, and technical support requests.
• Legal Compliance: To comply with Indian IT laws, tax regulations (GST), and Razorpay's compliance requirements.
• Security: To detect and prevent fraud, unauthorized access, and abuse.
• Improvements: To analyze usage patterns and improve our products, website, and services.
• Marketing: To send promotional emails and updates (only with your consent; you may opt out anytime).

4 Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website.

Cookie Type	Purpose	Duration
Essential	Login sessions, shopping cart, security	Session
Analytics	Google Analytics — traffic & usage metrics	Up to 2 years
Payment	Razorpay checkout functionality	Session
Preferences	Language, currency, and display preferences	1 year
Marketing	Retargeting ads (optional, with consent)	90 days

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

5 Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Razorpay: Payment data is shared with Razorpay to process transactions. Razorpay's Privacy Policy governs their use of your data. View Razorpay's Privacy Policy →
• Legal Requirements: When required by law, court orders, or government authorities under the Information Technology Act, 2000 or other applicable Indian law.
• Service Providers: Trusted third-party vendors (hosting, email services, analytics) who assist our operations under strict confidentiality agreements.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred with prior notice.
• With Your Consent: For any other purpose, only with your explicit consent.

6 Data Security

We implement industry-standard security measures to protect your personal data:

• SSL/TLS encryption for all data transmissions
• Secure server infrastructure with access controls
• Regular security audits and vulnerability assessments
• Two-factor authentication for admin accounts
• PCI-DSS compliant payment processing via Razorpay

7 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy:

• Account Data: Retained while your account is active, plus 5 years after closure (for legal compliance).
• Transaction Records: Retained for 8 years as required by Indian tax laws (GST Act).
• Support Communications: Retained for 3 years.
• Marketing Preferences: Until you withdraw consent.
• Technical Logs: Retained for 6 months.

8 Your Rights

You have the following rights regarding your personal data under applicable Indian and international data protection laws:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing for direct marketing purposes.
• Withdraw Consent: Withdraw consent for marketing communications at any time.
• Complaint: Lodge a complaint with the appropriate data protection authority.

To exercise any of these rights, contact us at wecare@animaa.in. We will respond within 30 days.

9 Third-Party Links

Our website may contain links to third-party websites, including plugin marketplaces, documentation sites, and partner platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information.

10 Children's Privacy

Our services are intended for businesses and individuals aged 18 years and above. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it promptly.

11 Grievance Officer

In accordance with the Information Technology Act, 2000 and the IT (Amendment) Act, 2008, the name and contact details of our Grievance Officer are:

Detail	Information
Name	Grievance Officer — Animaa Infotech
Email	wecare@animaa.in
Response Time	Within 30 days of receipt

12 Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or Razorpay's guidelines. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Send an email notification to registered users
• Display a prominent notice on our website for 30 days

Your continued use of our services after any update constitutes acceptance of the revised Privacy Policy.

13 Contact Us

For any privacy-related questions, concerns, or requests, please reach out to us: